Frequently Asked Questions

Everything you need to know about your TWENTYTM beauty experience.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.

Are TWENTYTM products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All our products are 100% cruelty-free and we offer a wide range of vegan-friendly formulas.

What is your return policy?

We offer a 30-day return policy for unopened and unused products. If you are not satisfied with your purchase, please contact our support team to initiate a return.

Do you ship internationally?

Currently, TWENTYTM ships to selected countries worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.

How can I check the status of my order?

You can track your order by logging into your account on our website or by clicking the tracking link provided in your shipping confirmation email.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.